N'awlins at heart

Monday, July 23, 2007

The 7th time's a charm?

So Friday, at 3:30 PM, we receive the long awaited call that W1's car is ready. We just KNEW this time it would be right. I mean, this was the 6th trip out there. It had to be right this time. Didn't it? No, it wasn't. They called while I was at work, so I had to rush home, drop off the truck, pick up W1 and the rental, and drive about 30 minutes away. As we were walking to the vehicle (about 10 feet away) I noticed them. Two 4" scratches on the back door that were not there when the car was initially dropped off. From the looks of it, either removing or replacement of the rear bumper was done very sloppily. Apparently they yanked too hard and caused it to slam, and hence scratch, the rear door. Unacceptable. Along with that issue there is still a small spot from the initial incident where the scrape went across the back window and some of the metal. My only guess is they were able to get most of that scrape with rubbing compound, but that part was too deep and needed to be repainted. I think they didn't want to repaint that part for one tiny ding considering the piece goes from the rear bumper, over the doors and ends at the hood. They are soon discovering that we are not going to "settle".

Another issue is the internal detailing. Let me step back for a second. Due to all of the issues and many return trips, they promised the interior and exterior will be completely detailed. We were supposed to meet with the Collision Center Manager, since the Farmers agent has too much attitude when it comes to DOING HER JOB. My only guess is, as an attempt to intimidate us, we ended up meeting with the Collision Center's Assistant Manager. She came out sporting shorts and a polo shirt which accented the Jail House Tattoos on her neck, hands, and legs. That certainly did not keep W1 from speaking her mind. (I am so proud of her.) I try to stay mellow and laid back. W1 on the other hand is quite over all of their bullshit. And she had no problem letting them know. She commences to informing our new friend that part of our "deal" was to have the interior detailed which was not done. Our new friend informes her that "Yes, it was cleaned" at which point W1 starts pointing out the cigarette ashes all over the interior. W1 then informs her "I don't consider that clean, but hey, if that's what you guys consider clean that is fine. I will be more than happy to clean it properly myself when I get home". She also points out some white "dust" all over the doors which our friend claims "comes from the rags that they wipe it down with". W1 kindly responds to that with an "And?". Ha ha ha. Then to top it off there seems to be overspray on the back side of the car. Apparently they were spraying a white car a little too close to our black car. This can be easily removed, and W1 informs them that they can go ahead and "get on that".

So, as it stands, once again, the car is almost done. And I have to give our new friend with the Jail House tattoos a little credit. She did at least pay attention to the things we were pointing out to her. Hopefully they will be fixed next time we have to leave work early to go inspect the vehicle. By the way, it has been in the shop for over a month now, and she hasn't owned the car for quite a year yet. Let round 7 begin...


At 2:30 PM, Blogger Hannah said...

I swear to God, if it isn't right this time ...

I just can't even speak about it. It will be right this time, I just know it. Thanks for helping me with all that BS love!!

At 4:26 PM, Anonymous KenEllie said...

Get 'em girl!

At 5:06 PM, Blogger Patti said...

I love your attitude - do it right and don't settle! Go girl!!! Also, maybe contact your adjuster's supervisor and the owner of the dealership?

At 7:21 AM, Anonymous Chiapop said...

Might be time to document your many visits into a correspondence for the big Saturn in the sky, the corporate offices.


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