Do you hear my phone ringing?

With the bike working I was up on my high horse. When you're up there, the only place left to go is down. Since the project I've been working on has been a big let down all week, I had no reason to think today would be different. And guess what I learned? Today wouldn't be any different.

After running around like crazy I was back on the phone with "support". I use that term lightly. For the 3rd time this week I had to call the support people in India. The first time I called them today I was asked for my employee number. After that I went into the issue I was having. It did not take long before I was getting no response. Apparently the guy I spoke with didn't realize he was supposed to work for his money and had hung up on me.

So I called back. After giving my employee number I tried a different route. I gave them the number for the issue I was working on. After a minute I could hear him breathe across his headset microphone. I assumed he was waiting for the screen to refresh. Until I could hear the faint snore. I asked if he was awake and got a startled "Uh, yeah..." "Are you looking up my issue?" "Uh, yeah..." It wasn't 15 seconds later when I heard the breathing again. Followed shortly after with deeper snores! Yes, you read that right. He fell asleep on the phone. Twice! This time (mind you I've been working on this for 3 days) I had it. I slammed the phone receiver on my desk 10 times rapid fire, then yelled in the phone "ARE YOU AWAKE?"

That was the 2nd time I was hung up on, today. All I can say my friends is "You get what you pay for." Needless to say, on my 3rd call I got the guys name before going into my issue. It is supposed to be resolved. I guess we'll see tomorrow. I'm not getting my hopes up.